Terms of Service

Last Updated November 2025

Effective Date: November 15, 2025

Website: https://heatherrawson.ca

Business: Heather Rawson Counselling

Email: [email protected]

1. Acceptance of Terms

By using this website, you agree to comply with and be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use this site. We may update these Terms from time to time. The latest version will always be posted here with the effective date updated. Continued use of the site after changes means you accept those changes.

• Name

• Email address

• Phone number

• Message content from contact or booking forms

• IP address and browser information

• Cookies and analytics data (e.g., Google Analytics, Meta Pixel)

• Sensitive information you choose to provide related to mental health or counselling services

2. Purpose of this Website

The content on this website is provided for general informational and educational purposes only. It is not a substitute for professional counselling, diagnosis, or treatment.

If you are experiencing a mental health crisis or emergency, please contact your local emergency services or crisis hotline immediately.

In Canada, you can contact the Talk Suicide Canada Service at 1-833-456-4566 (available 24/7).

3. Services

Heather Rawson Counselling provides professional counselling services, yoga instruction and breathwork facilitation in accordance with applicable regulatory bodies, provincial regulations and ethical standards.

Accessing or submitting information through this website does not establish a counselling or therapeutic relationship. A therapeutic relationship begins only once a formal agreement is made and consent to treatment has been obtained through our secure booking system (Jane).

4. Online Booking and Payments

Online booking and payments are processed securely through Jane App. By using Jane, you also agree to Jane’s own terms and privacy policy. Heather Rawson Counselling is not responsible for any errors, interruptions, or issues related to Jane’s system, payment processors, or third-party platforms.

5. User Responsibilities

You agree to use this website only for lawful purposes.

• Submit false or misleading information,

• Use the website to send spam or malicious content, or

• Attempt to interfere with the operation or security of the site.

If you submit a contact or booking form, you are responsible for ensuring that your information is accurate and that you have the right to share it.

6. Intellectual Property

All text, images, graphics, logos, and content on this website are the property of Heather Rawson Counselling, unless otherwise noted. You may view or print website content for personal, non-commercial use only. You may not reproduce, distribute, or modify website materials without prior written consent.

7. Links to Other Websites

This website may contain links to third-party websites (such as Jane or GoHighLevel). These links are provided for convenience only. We are not responsible for the privacy practices, content, or accuracy of external websites, and accessing them is at your own risk.

8. Limitation of Liability

To the fullest extent permitted by law, Heather Rawson Counselling is not liable for any loss, injury, or damage (direct or indirect) resulting from:

• The use of or inability to use this website,

• Reliance on any information provided on this site,

• Technical issues or security breaches involving third-party services, or

• Any unauthorized use of your information.

• Nothing in these Terms limits liability for willful misconduct or negligence.

9. Disclaimer

The information on this website is provided for general informational and educational purposes only and is not intended as a substitute for professional counselling, diagnosis, or treatment.

Visiting this website or contacting Heather Rawson Counselling through online forms, email, or other means does not establish a therapeutic or counselling relationship. A professional relationship is formed only after a formal intake and consent process through our secure booking platform.

If you are in crisis or need immediate mental health support, please contact your local emergency services or a crisis helpline right away. In Canada, you can reach Talk Suicide Canada at 1-833-456-4566 (available 24/7).

While every effort is made to ensure that website information is accurate and up to date, all content on this website is provided “as is” without warranties of any kind, either express or implied. Heather Rawson Counselling makes no warranties regarding completeness, accuracy, or reliability of the content. Use of this website and its information is at your own risk.

10. Privacy

Your privacy is very important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada. Any disputes will be handled within the jurisdiction of British Columbia.

12. Contact

For questions about these Terms or the website, please contact:

Business Name: Heather Rawson Counselling

Address: 746 Glenwood Ave, Kelowna, BC, Canada V1Y 5M5

Email: [email protected]

Website: https://heatherrawson.ca

13. Last Updated

November 15, 2025

Copyright © 2025  Heather Rawson Counselling, All rights reserved.