Effective Date: November 15, 2025
Heather Rawson Counselling (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website https://heatherrawson.ca, online booking system, and related services.
We comply with the British Columbia Personal Information Protection Act (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).
Business Name: Heather Rawson Counselling
Address: 746 Glenwood Ave, Kelowna, BC, Canada V1Y 5M5
Email: [email protected]
Website: https://heatherrawson.ca
We collect the following personal information when you use our website or services:
• Name
• Email address
• Phone number
• Message content from contact or booking forms
• IP address and browser information
• Cookies and analytics data (e.g., Google Analytics, Meta Pixel)
• Sensitive information you choose to provide related to mental health or counselling services
• Submit a contact or intake form through our website
• Book a session or make a payment through Jane
• Subscribe to marketing communications (with explicit consent) through GoHighLevel
• Interact with our website, which may automatically collect limited technical data (e.g. IP address, cookies)
We use your personal information to:
• Respond to your enquiries
• Book and manage counselling appointments
• Process payments through Jane
• Send updates, reminders, or marketing emails (only with your consent)
• Maintain business records as required by law and professional regulations
• Improve our website and client services
Under PIPA and PIPEDA, we collect and use personal information only with your consent and only for purposes that a reasonable person would consider appropriate in the circumstances.
You may withdraw consent at any time, subject to legal and contractual limitations.
We use trusted third-party providers to support our operations:
• Jane App: for scheduling, client records, and payments
• GoHighLevel: for secure communication and marketing (with consent)
• Google: for analytics and website performance
These providers may store or process your information outside Canada (e.g. in the U.S.). Each provider maintains its own privacy and security standards consistent with Canadian data protection laws.
We do not sell, rent, or trade your personal information.
We retain client information only as long as required by applicable counselling regulations and professional standards. Once no longer required, personal information is securely deleted or anonymized.
We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, or disclosure.
• Data stored in Jane and GoHighLevel is protected using encryption and password security.
• Access to data is restricted to authorized personnel and technical providers as necessary for service delivery.
Our website uses cookies and similar technologies to enhance user experience and understand website traffic. You may adjust your browser settings to refuse or delete cookies; however, this may limit some website functionality.
Under privacy law, you have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw your consent or request deletion of your information (subject to professional and legal obligations)
• Make a privacy complaint to the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) if you are unsatisfied with our response
To exercise your rights, please contact us at [email protected].
We may update this Privacy Policy from time to time to reflect changes in law or practice. Updates will be posted on our website with a revised effective date.
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact:
Heather Rawson Counselling
746 Glenwood Avenue
Kelowna, BC, Canada
V1Y 5M5
Email: [email protected]
Copyright © 2025 Heather Rawson Counselling, All rights reserved.